OUR VISION
TO MAKE INDIA A FOUNTAINHEAD OF HYDRO POWER AND THE ENERGY SOURCE OF THE FUTURE BY REORGANIZING DEVELOPMENT WITH PASSION AND PROFESSIONALISM FOR SUSTAINABLE VIABILITY OF THE CORPORATION ON BEDROCK OF SOUND COMMERCIAL PRINCIPLES.

OUR MISSION
TO PLAN, INVESTIGATE, ORGANISE, EXECUTE, OPERATE AND MAINTAIN POWER PROJECTS IN THE SATLUJ RIVER BASIN IN HIMACHAL PRADESH AND AT ANY OTHER PLACE IN INDIA & ABROAD.

In the pursuit of above mission, the company had set for itself the following corporate objectives:

• Operating and maintaining power stations with maximum performance efficiency.

• Establishing and following sound business, financial and regulatory policies.

• Taking up of other hydro power projects.

• Completion of the new projects allocated to SJVN in an efficient and cost effective manner.

• Use of the best project management practices for the project implementation by applying latest universally accepted Project Management Techniques, and by enabling its Engineers, to become certified Project Managers through further trainings.

• Dissemination of available in-house technical and managerial expertise to other utilities / projects.

• Creating work culture and work environment conducive to the growth and development of both the organization and the individuals through introduction of participative management philosophy.

• Fulfilling social commitments to the society. Achieving constructive cooperation and building personal relations with stakeholders, peers, and other related organization.

• Striving clean and green project environment with minimal ecological and social disturbances.

• To strive for acquiring Nav Ratna Status.

• Complete the implementation of ongoing Resettlement and Rehabilitation package formulated at the time of land acquisition.

• Extend assistance to those PAFs who are identified as living below the poverty line so as to enhance the earning capacities.

• Up-gradation of basic amenities in the affected villages.

• Propose healthcare measures to improve the overall health conditions of local/project-affected population.

• Strengthen the Environment and R&R department’s capacity to undertake the implementation of R&R activities.

• To take utmost care to ensure that our activities do not threaten survival and quality of life of project affected persons (PAPs) by protecting to the extent possible, their habitats, natural systems and resources, and minimize depletion of non-renewable resources.

• Our special emphasis will be to achieve our objectives through community participation and by treating PAPs fairly and in keeping with the laws of the land.

• We shall endeavour to encourage education, family welfare, role of women-in-development, energy conservation and basis necessities.

EXTERNAL CHANGES
The work of implementation of Rehabilitation & Resettlement is keenly monitored by the World Bank. Apart from World Bank other external agencies involved at state level are :- District Administration, Revenue Department, Agriculture & Horticulture Department and at Govt. of India level are :- Ministry of Power, Rural Development and Environment & Forest.

1. The obligation of SJVN for providing physical resettlement and rehabilitation extends to those persons/families, which are likely to be incapable of organizing their own resettlement and rehabilitation out of their compensation awarded or personal resources. The broad criterion for being eligible for individual benefits has been stated under the conditions of eligibility and entitlement of the policy, as applicable from time to time.

2. The resettlement and rehabilitation benefits as per eligibility and specific entitlement unit have been defined under the relevant sections of the R&R policy.

3. Resettlement benefits are available for displaced Homestead oustees on account of compulsory acquisition of place of residence under the L.A. Act-1984.

4. Rehabilitation benefits are provided for the oustees who lose their livelihood from the acquired area on account of land acquisition under the L.A. Act-1984.

INSTITUTIONAL SET-UP ON PARTICIPATION FOR R&R
The consultation with the affected population is done in a participative manner for which various systems have been institutionalized; various forums available are :-

• Socio-Economic Survey (SES).
• Public Information Centre (PIC).

SOCIO-ECONOMIC SURVEY (SES)
As a part of socio-economic survey, a detailed discussion is held with the PAPs to establish their baseline socio-economic status, the impact due to the project and the opportunities for their rehabilitation depending on their qualification, experience and aptitude. Socio-economic survey also studies in detail the impact of the coming up the project, on the people and the area, through group discussions/interviews and assesses PAPs choice of rehabilitation. This helps in preparing practical Remedial Action Plan (ReAP) envisaging measures for community development (medical and educational) and area development in addition to income generation for the PAFs.

PUBLIC INFORMATION CENTRE (PIC)
To maintain transparency and keep the PAPs informed SJVN has established PICs at Projects where all documents such as socio-economic survey reports, R&R Plans/ReAPs specific to the project, policy and other relevant documents are kept for public view. The PAPs are encouraged to refer to any document and can register their queries/grievances in a register kept at the PIC. R&R officers are available at PIC for interacting with PAPs & listening to their grievances and explaining them the documents.

INCOME GENERATION SCHEME FOR PROJECT AFFECTED FAMILIES
Primarily the objective of an income-generating scheme is to provide financial assistance to Project Affected Families who are below poverty line and particularly those belonging to vulnerable groups (SC/ST/OBC headed by women). The schemes are to be made Project specific.

1. Running of Taxi.
2. Bee – Keeping.
3. Poultry Farming.
4. Dairy Farming.
5. Weaving Unit.
6. Handicraft.
7. Handicraft.
8. Bakery.
9. Cottage Unit.
10. Any other (shop etc.)

LICENSE/PERMIT/REGISTRATION/TAXES
The applicant under the scheme will be entirely responsible for arranging and obtaining any statutory license/permit registration with appropriate authorities and for payment of any taxes for the vocation as per law.

The applicants are required to submit their applications in the prescribed format, which is meant only for screening of eligible candidates for further action. Merely filing of an application form will not mean acceptance of the candidature of the applicant.

The scheme is only a welfare measure for PAFs and does not confer any right on the PAFs for financial assistance.

Decision of SJVN Management in implementation of the scheme will be final and binding.

GREIVANCE REDRESSAL MECHANISM
Employee grievance and complaints which a re primarily manifestation of their dissatisfaction against the working conditions, managerial decisions etc. some time assumed serious proportions if not properly attended to. A formal Grievance Redressal Machinery is existing for seeking remedy to a grievance arising out of implementation o company policy/rules, recovery of dues, working conditions, leave, withholding of benefits under rules, interpretation of service rules and matters of similar nature. The procedure has been formulated so as to aim at resolving the grievance raised in writing within a prescribed time frame. It also provides various stages of redressal, giving an opportunity to aggrieved employees to seek remedy ever from the highest authority.

• Land acquisition and compensation thereof.
• Formation of Village Development Advisory Committee.
• Information at Public Information Centre.
• Resettlement Location.
• Rehabilitation Benefit.
• Community Infrastructure in villages.
• Eligibility for R&R Benefits.
• Grievance Redressal Mechanism.

EXTERNAL AGENCIES
The work of implementation of Rehabilitation of Rehabilitation & Resettlement is keenly monitored by the World Bank. Apart from World Bank other external agencies involved at state level are District Administration, Revenue Department, Agriculture & Horticulture Department and at Govt. of India level are : - Ministry of Power, Rural Development and Environment & Forest.

1. Efficient, prompt courteous service with a dedication integrity and fairness.

2. Time bound and transparent service in all transactions.

3. Information including where necessary, the reason for adopting a policy and basis for accepting or rejecting any request in comparable cases.

4. In respect of public services individuals often have little choice and no voice. We shall respond when things go wrong, offering an apology, an explanation and a swift & effective remedy if the promised standard of service is not met.

5. There will be a well publicized and easy to use complaints system and wherever possible, some form of independent review so that people are not afraid of making a complaint.

6. We shall make all out efforts to see that no one is excluded from access to public services for reasons of race, colour creed, gender or mental or physical disability.

7. We shall respect individual and group rights, preserve law & order and protect disadvantaged groups against exploitation by stronger groups.

8. We shall respect the rule of law, enjoying freedom of association and expression.

OTHER FORUMS
A number of bipartite forums comprising the representatives of employees and the management has been established at all levels. Quarterly meetings with these bipartite forums are held at generating stations as well as corporate office separately. Similar meetings are also held at corporate office, under the chairmanship of Director (Personnel) once in six months. The thrust area of discussion is related to Policies as well as issues concerning enhancement of production, efficiency and improving organisation climate. Besides the above, open house is organized with cross-functional teams once in six months at corporate office and generating stations separately to solicit feedback/ suggestion from employees with the objective of improving organizational climate and productivity for the prosperity off employees.

RIGHT TO INFORMATION ACT 2005
SJVN Limited, a joint venture of Government of India and Government of Himachal Pradesh, has taken concrete actions to provide information to the citizens of the country in accordance with the Act. This section of SJVN’s official website alongwith other relevant sections contain information as required to be published under Section 4 of the Act.

As a public authority Satluj Jal Vidyut Nigam has designated the Board level, the rank of Director (Personnel), the Appellate Authority and the following officers as Public Information Officers and Assistant Public Information Officer.

PUBLIC INFORMATION OFFICERS

Sl. No.	Name	Designation/Desig.	Address	Phone No.
1	Sh.D.Sarveswar	DGM(P&A)/Corporate Office	SJVN Ltd., Corporate & Registered Office, Himfed Building, New Shimla Building, New Shimla – 171009 (HP)	0177-2670265
2	Sh. Bijay Prasad	DGM(P&A), NJHPS	Nathpa Jhakri Hydro Power Project, P.O.- Jhakri, Distt.- Shimla	01782-275461
3	Sh.R.R. Sinha	AGM (P&A), RHEP & KHEP	Rampur Hydro-Electric Project, Jhakri, Distt. Shimla (HP)	01782-275202
4	Sh. Mukul Tirkey	AGM (P&A), LHEP	Luhri Hydro- electric Project,  P.O.- Sunni, Distt. - Shimla	0177-2786586
5	Sh. V. Sankaranarayanan	DGM (I/C), DHEP	Devsari Hydro-Electric Project, Tharali, Uttrakhand	01363-271477
6	Sh.Praveen Gupta	AGM (I/C), JS&NM	Jhakol Sankri & Naitwar Mori Hydro Electric Project, PO Mori, Uttarkashi (Uttarakhand)	01373-271477
7	Sh. Sushil Mahajan	DGM(I/C), DSHEP	Dhaula Sidh Hydro Electric Project, H.No. 113, Ward No. 1, Krishna Nagar, Hamirpur,(H.P.)	01972-223237

ASSISTANT PUBLIC INFORMATION OFFICER

Sl. No.	Name	Designation/Desig.	Address	Phone No.
1.	Sh. Ashish Pant	DM (PR)., Dehradun	SJVN Ltd. Expediting Office, Uttaranchal 209, Phase-1, Vasant Vihar, Deharadun	0135-2763383
2.	Sh. Manish Sharma	Officer (PI), Corporate Office, Shimla	SJVN Ltd. Corporate & Registered Office, Room no. 405, Himfed Building,  New Shimla (HP)-171009	---------------

Applications received are properly processed and suitable reply are sent to the concerned person/agency. A detailed procedure regarding filing of applications, format, application fee, mode of payment etc. with the details of Appellate Authority have been displayed in our official website.

REVIEW
The policy and guidelines as above will be applicable prospectively & will be reviewed periodically and appropriate modifications will be made to the policy statement and the guidelines, as and when required based in lessons learnt during implementation. However such review shall not be earlier than six months.

Public Grievance Officers are available for any clarification Redressal/receive and hear grievance between 10:00 AM to 01:00 P.M. on every Wednesday as per the details.